NEW PATIENTS


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NEW PATIENTS


Welcome to Special Kids Therapy & Nursing Center! We are glad that you are visiting us today, and we hope that we can serve your family in the future. Special Kids is here to answer any questions you have and to help you feel comfortable when you walk through our doors. Please give us a call at 615.809.2632 if you would like to speak with us directly about starting services.

GETTING STARTED


GETTING STARTED


 

 

contact us

If you are interested in getting your child started at Special Kids, the first step is to Contact our Family Resources team. They are the first faces you will meet at Special Kids and the ones who will work to answer any questions you have. Fill out our online form or simply give us a call at 615.809.2632.


STEP 2

behind the scenes

The next step is getting everything set up. We'll work with you to get a referral from your child's pediatrician, verify your insurance if you have it, and set up a time for an initial meeting between one of our Family Resources Coordinators and yourself. During the meeting, we will go over any questions you may have, expectations for therapy, and your child's medical history.


STEP 3

begin services

One of our therapists will conduct an evaluation with your child to see if therapy is recommended. They will determine how often your child should come for treatment, and then Special Kids will work with you to schedule your regular visits. 


Questions? please give us a call at 615.809.2632.

DOES MY CHILD NEED SERVICES?


DOES MY CHILD NEED SERVICES?


 GET STARTED  |  SERVICES WE OFFER  |  PAYMENT OPTIONS    
WHAT TO EXPECT  |  LOCATION & HOURS| Parent Handbook

 

Our most frequently asked question. Often Special Kids comes across families that have concerns about their child's development. Should they be able to walk by this age? Or speak in complete sentences? Or feed themselves? The consistent and best answer you will receive from Special Kids is to make an appointment with your child's pediatrician to discuss your concerns.

As a resource and reference to families seeking more information on the topic, Special Kids has compiled a developmental milestone survey adapted from Lynn Marotz and K. Eileen Allen's book Developmental Profiles: Pre-birth through Adolescence.

This survey is simply a tool and not a comprehensive guide. As you begin this survey and again when you complete it, we encourage you to contact your child's pediatrician as the best resource when asking the question if your child is reaching age-appropriate developmental milestones.


How Old is Your Child?

 

services we offer


 

 

 

services we offer


 

 

 

PAYMENT OPTIONS


PAYMENT OPTIONS


 GET STARTED  |  DOES MY CHILD NEED SERVICES?  |  SERVICES WE OFFER 
  WHAT TO EXPECT  |  LOCATION & HOURS | Parent Handbook

Special Kids is a ministry existing to serve Jesus Christ by caring for His children. Because serving is our first priority, we are here to work with each and every family that comes through our doors. To ask about the specifics of your insurance or our payment options, please contact our office at 615.809.2632. We are here to work with you and, most importantly, see that your child receives the therapy & nursing care he or she needs.

 

INSURANCE

 

If you are covered by an insurance plan, Special Kids will verify your insurance before beginning services. This verification process includes contacting your primary insurance and secondary insurance providers if you have one or both. 

Copay/Co-insurance: A copay is what you pay out of pocket per visit. Traditional health insurance plans include some type of copay whenever you receive a service- be it a doctor visit or your regular physical therapy visit at Special Kids. Once your insurance is verified, Special Kids will be able to tell you what your copay will be for each therapy visit if you have this type of plan.

Deductible: A deductible is the total amount you pay per year before your insurance begins to pay for services. Newer health insurance plans such as High Deductible Health Plans may have a larger deductible you must reach before your insurance pays for treatment. Once your insurance is verified, Special Kids will be able to confirm your yearly deductible amount and what each visit will cost towards that deductible.

Is my form of insurance accepted? Is my form of TennCare accepted?

Special Kids is a participating provider with the following insurance companies. If you do not see your insurance provider on this list, please give us a call at 615.809.2632 as this list may have expanded. For insurances that are not in-network, Special Kids is able to file a family's out-of-network benefits.

  • Aetna
  • AmeriGroup (TennCare)
  • BlueCross BlueShield of Tennessee
  • Cigna
  • Coventry Health Care
  • First Health
  • Great West
  • Humana/ Choice Care
  • Private Healthcare Systems (PHCS)
  • Signature Health Alliance 
  • TennCare Select/ Blue Care (TennCare)
  • TriCare (Standard and Reserve Select)
  • United Health Care
  • United Health Care Community Plan (TennCare)

If you have questions regarding what your insurance plan offers, you are always welcome to call the 1-800 phone number that is listed on the back of your insurance card to speak with your provider directly.

 

NO INSURANCE

 

For patients that have little or no insurance coverage, Special Kids offers a sliding scale based on three factors. 1.) Your household income.  2.) The number of children living in your household.  3.) The number of services a week your child will need from Special Kids. You will be presented with a sliding scale at your initial meeting where you can ask questions and speak to our family resources team in person. Payment plans may also be arranged during the initial visit.

WHAT TO EXPECT


WHAT TO EXPECT


If it's your first time or 100th time at Special Kids, we want to be clear and open about what you can expect when you walk in our doors. We are here to serve, and our staff aims to care for you and your child each time you are here. Below are a few Frequently Asked Questions that will help you as you prepare for your visit.

 

How long will it take for my child to start services?

The first step is talking with your child's pediatrician and having them send a referral for services to Special Kids. Once that referral is received, our Family Resources team will reach out to you within 2 business days to schedule a time to meet. After that initial meeting, our scheduler will call within 2 weeks to schedule your child's therapy evaluation. 

How long will my child need to come to Special Kids?

Your child's time at Special Kids can vary greatly. Several factors including your child's diagnosis and our therapist's professional recommendation play large factors in the length of time your child will require services. Some children need just a little extra help for a few weeks while others will need more frequent therapies for years.

How long will my child's therapy appointment last?

Our occupational and physical therapy appointments last up to 1 hour while our speech therapy appointments last 45 minutes. Feeding therapy sessions vary depending on if it is recommended to have a speech therapist treat (30 mins) or an occupational therapist treat (up to 1 hour). All therapy sessions include 10 minutes of parent education on treatment strategies with your therapist at the end of your child’s appointment. If you plan on leaving the campus during your child’s session, please make sure to arrive back no later than 10 minutes before the end your child’s session to allow for time for parent education.

After my initial meeting with Family Resources, who will call me next?

Our scheduler will call you within 2 weeks to schedule your child's therapy evaluation.

Do I go back with my child in the therapy session? Do both parents need to come?

One parent is needed for the first therapy evaluation, but both parents are welcome to attend. For all other therapy sessions, parents are welcome to watch the therapy session, but in general, it is not encouraged. Most children see better progress and have more focus on the session when parents are not present. If a parent's presence is helpful for the session, the therapist will ask the parent to come back for the appointment. Special Kids also offers 2-way mirrors on all of our doors so that parents can stand outside the treatment rooms to watch sessions as well.

Can siblings come to the therapy session?

Siblings are not allowed in the therapy sessions.

I saw a big playground outside. Can siblings play on the playground?

The playground outside is a therapeutic playground built specifically for use during therapy sessions. If several therapy appointments are in session, the playground will be closed for all other purposes. However, most of the time, the playground is open to siblings and patients WITH a parent's supervision. If a parent does not appropriately and safely supervise their child(ren), that parent may be asked to no longer use the playground facilities.

Does my child need to wear anything specific to therapy?

Please dress your child in comfortable clothing. Your child might be on a scooter board, on the playground, riding a bicycle, etc. Please keep this in mind when choosing clothing (i.e. dresses and skirts for girls are generally not a good idea.) And the same applies for shoes. Choose shoes that are comfortable for walking, running, and climbing. Also, occupational therapy may have your child working on tying shoe strings, so wearing shoes with laces is a good idea. 

What do I bring to therapy?

For individual sessions, your therapist will contact you if you need to bring anything specific to therapy. For feeding therapy, you will be asked to bring food to your session. Your therapist will call you before your first evaluation to let you know what to bring.

How does my child get in a group therapy program or aquatic physical therapy?

If you are interested in either of these services, please let our Family Resource team, your therapist, or our front desk know. The therapists over these areas will then determine if your child is appropriate for these therapies and if they will be beneficial for him or her.

Does Special Kids offer swim lessons?

Not at this time. Please contact our Family Resources team for resources on other groups in the area who offer these services.

What if my child needs to miss school to come to therapy?

Special Kids works hard to make appointments around your schedule. If a child needs therapy during regular school hours, Special Kids can provide a note for the school. If this will be your regularly scheduled appointment time, please contact your school to work out an agreement with them in advance.

How will my child's pediatrician know what is going on in therapy?

Special Kids works very closely with our referring physicians. These physicians are regularly required to sign off on re-evaluations of your child from your child's therapist. Also, our therapists stay in communication with your child's pediatrician on a regular basis.

What if I want to add another type of therapy for my child?

If you think that your child would benefit from an additional therapy, please contact your current therapist or the Family Resources team.

Will my child always see the same therapist?

Special Kids works hard to have one treating therapist per child per therapy type. However, if a therapist is sick, at a conference, on vacation or personal leave, or leaves our employment, Special Kids will work to keep your appointment time by substituting a different therapist. If you are uncomfortable with your child seeing a different therapist, please let us know, and we will do our best to accommodate your request, as the circumstances permit.

How do I get a copy of my child's therapy evaluation?

Special Kids will provide you with a copy of your child's therapy evaluation once it is completed. Please note that it may take a week after your session to complete your child's evaluation.

Are Individual Education Plan (IEP) classes available at Special Kids?

Yes. Special Kids works to host two IEP training classes per year.

Will my therapist come to my child's IEP meeting?

Your child's therapist will not attend your child's IEP meeting. However, you may fill out a release of information form allowing your child's school and your Special Kids therapist to communicate with one another regarding progress and goals.

 

LOCATION & HOURS


LOCATION & HOURS


Special Kids Therapy Center

2208 E. Main Street
Murfreesboro, TN 37130
615.809.2632

HOURS

Monday: 7:30 am - 5:30 pm
Tuesday: 7:30 am- 7:00 pm
Wednesday: 7:30 am- 5:30 pm
Thursday: 7:30 am - 7:00 pm
Friday: 7:30 am - 5:30 pm

Special Kids KLEINAU Nursing Center

202 Arnette Street
Murfreesboro, TN 37130
615.890.1003

HOURS

Monday-Friday
7:30 am - 5:30 pm